Frequently Asked Questions
Find answers to the most common questions about our products, services, and policies. If you don't see what you're looking for, please don't hesitate to contact us.
Find answers to the most common questions about our products, services, and policies. If you don't see what you're looking for, please don't hesitate to contact us.
To place an order, simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in, provide your shipping and billing information, and complete payment to finalize your order.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, PayPal, and Apple Pay. All payments are processed securely through our trusted payment partners.
Yes, we use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers. All transactions are processed through secure, PCI-compliant payment gateways.
Orders can typically be modified or cancelled within 1 hour of placement, before processing begins. Please contact our customer service team immediately if you need to make changes to your order.
Yes, we offer digital gift cards in various denominations. Gift cards can be purchased online and sent via email to the recipient. They can be used for any purchase on our website.
Shipping times vary by location and method chosen:
Standard shipping is free on orders over $50. For orders under $50, standard shipping costs $5.99. Express shipping is $15.00 additional, and same-day delivery is $25.00 additional where available.
Yes, we ship to most countries worldwide. International shipping typically takes 7-14 business days. Additional customs duties and taxes may apply and are the responsibility of the recipient.
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.
If your package is lost or arrives damaged, please contact us immediately. We'll work with the shipping carrier to resolve the issue and ensure you receive your order or a full refund.
We accept returns within 30 days of delivery for most items. Items must be unused, in original packaging, and in the same condition as received. Custom or personalized items may not be returned.
To return an item, log into your account and go to your order history. Select the order and items you want to return, then follow the return process. You'll receive a return shipping label via email.
Refunds are typically processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We provide prepaid return labels for defective items.
Yes, you can exchange an item for a different size, color, or style. Exchanges are subject to availability. Please contact our customer service team to arrange an exchange.
You can create an account by clicking "Sign Up" in the top navigation. You'll need to provide your name, email address, and create a password. You can also create an account during checkout.
Click "Forgot Password" on the login page and enter your email address. We'll send you a link to reset your password. The link will expire after 24 hours for security.
Log into your account and go to "My Account" to update your personal information, shipping addresses, and payment methods. You can also manage your communication preferences there.
Yes, we take your privacy and security seriously. We use industry-standard encryption and security measures to protect your personal information. We never share your information with third parties without your consent.
Yes, you can request to delete your account by contacting our customer service team. Please note that deleting your account will permanently remove your order history and personal information.
Yes, all our products are 100% authentic. We source directly from authorized manufacturers and distributors to ensure the quality and authenticity of every item we sell.
Most products come with manufacturer warranties. Warranty information is listed on individual product pages. We also offer our own satisfaction guarantee on all purchases.
Yes! Our customer service team is happy to provide personalized product recommendations based on your needs and preferences. You can also use our product filters and search features to find what you're looking for.
Yes, we offer quantity discounts on many products. Discounts are automatically applied when you add multiple items to your cart. For large orders, please contact us for custom pricing.
We offer custom design services for many of our products. Please contact our customer service team with your requirements, and we'll provide a quote and timeline for your custom order.
You can reach our customer service team through multiple channels:
Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM EST, and Saturdays from 10:00 AM to 4:00 PM EST. We respond to emails within 24 hours.
Yes, we provide technical support for our products. Our support team can help with setup, troubleshooting, and usage questions. Support is available through the same channels as general customer service.
Yes, we encourage customers to leave reviews for products they've purchased. Reviews help other customers make informed decisions. You can leave a review by logging into your account and going to your order history.
Yes, we offer a rewards program for our customers. Earn points on every purchase that can be redeemed for discounts on future orders. Sign up is free and automatic when you create an account.
If you couldn't find the answer to your question in our FAQ, please don't hesitate to contact us. Our customer service team is here to help!
rohini sector 1, new delhi
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM