Return & Refund Policy
At Nano Comp, we strive to provide high-quality electronic components and ensure customer satisfaction. This Return & Refund Policy outlines the terms under which you may return products and request a refund.
1. Eligibility for Returns
You may request a return if:
- The product delivered is defective or damaged.
- The product is different from what you ordered (wrong item delivered).
- The product is missing parts or accessories as described.
Returns are not accepted if:
- The product is used, installed, or tampered with.
- The product packaging is missing, damaged, or altered.
- The return request is made after the allowed return window.
2. Return Window
Important: Return requests must be raised within 7 days of receiving the product.
- Return requests must be raised within 7 days of receiving the product.
- After 7 days, we cannot accept return requests.
3. Process for Returns
1
Contact Customer Support
Contact our customer support at info@nanocomp.com or +91 7355956757 with your order details.
2
Provide Evidence
Provide images/videos of the defective or incorrect product for verification.
3
Review & Approval
Our team will review the request and confirm if the return is approved.
4
Ship Back Product
Once approved, you must ship the product back using the instructions provided.
4. Refunds
- Refunds will be processed once we receive and inspect the returned product.
- Refunds are issued to the original payment method (e.g., credit card, UPI, wallet).
- Processing time may take 5–10 business days after product verification.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Exchanges
Note: We currently do not offer direct exchanges.
- We currently do not offer direct exchanges.
- If you need a replacement, you must request a return and place a new order separately.
6. Cancellations
- Orders may be cancelled before they are shipped.
- Once shipped, cancellations are not possible. You may initiate a return after delivery (if eligible).
7. Non-Returnable Items
Certain items are not eligible for return, including:
- Items sold under clearance or "final sale" category.
- Products damaged due to misuse, negligence, or improper handling.
- Customized or special-order components.
8. Contact Us
For return and refund assistance, please contact: